Complaint #266 Silver Oak Casino

So slow on payments

By Dilly H.

9 years ago

I have been playing with silver oak for at least 5 months and I have yet to receive any payments. And when they approve withdrawals some bonuses are subtracted from the amount of the payout. I understand some bonuses say this but they are doing it on some without it being stated in the beginning. They say I have a check over $900 that was paid over a month ago. I have spoken to the VIP Department several times with no progress. However Laura seems to try her best but she isn't holding the purse strings. I was referred to this casino by Planet 7. I had to get help from Ask Gamblers to eventually get paid by Planet 7 so please help here as well apparently these two Casinos are the same company. These games are fair and fun to play but its no fun having to wait so long to get paid! Please help thanks in advance.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $900

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Bodilly1803

• North Carolina

9 years ago

Tawni,
I got the check for $364 today thanks!!. Please help on your sister site Royal Ace. Still haven't received anything at all from that site.

Ask Gamblers staff I consider this matter resolved. Thanks for your Help!!

Bodilly1803

• North Carolina

9 years ago

General Info
Chat start time Jan 23, 2017 11:05:44 PM EST
Chat end time Jan 23, 2017 11:27:59 PM EST
Duration (actual chatting time) 00:22:15
Operator Eddie B.
Chat Transcript
info: Please wait for a Silver Oak agent to respond.
info: Your chat transcript will be sent to bodilly1803@gmail.com at the end of your chat.
info: All Silver Oak agents are currently assisting others. Thanks for your patience. An agent will be with you shortly.
info: Thank you for using our LiveChat Service. This is 'Eddie B.'. Please verify your Email and Username so that I can assist you.
bodilly1803: bodilly1803 do you have tracking number for my check of $364
Eddie B.: For the purposes of verification please confirm your email, username and phone number.
Eddie B.:
bodilly1803: k
bodilly1803: < sensitive information removed >
Eddie B.: We do not have the tracking number for the $364 yet. Once the money is mailed the tracking number will be sent to your email by the processors.
bodilly1803: what about royal ace all my info is the same
Eddie B.: I will check there as well for you. Please allow me a moment
bodilly1803: k thanks
Eddie B.: Thanks for holding. While you wait, why not check out our sister casino, Planet 7? You can try them out with a $50 FREE CASINO CHIP. Simply redeem code TRYTHEM50 for $50 FREE to check them out! Thanks again for holding. I will be right back. Click here... http://www.planet7mail.com/special-1.php
Eddie B.: In royal ace $1400 was sent to the processors to be sent to you on 1/20/2017
Eddie B.: Delivery Time (once withdrawal has been sent to the processors): 7-10 business days.
Eddie B.: Is there anything else that I may help you with?
bodilly1803: yes there were over 1000 before the 1400 that was 2 months old
Eddie B.: Thank you so much for your patience. I will be right back with you.
bodilly1803: k
Eddie B.: On 1/13/2017 the ($363), ($237) & ($145) were also sent to the processors to be paid for you.
bodilly1803: all should pay at once? since both are at processor?
Eddie B.: You will be getting fedex tracking number for all these amounts.
bodilly1803: k thanks for your time
Eddie B.: Yes fredex tracking numbers will be sent to your email from the processors and afterwards they will update us.
Eddie B.: Is there anything else that I may help you with?
bodilly1803: no thanks

Chat from tonight Tawni

Bodilly1803

• North Carolina

9 years ago

Whoever replies to this complaint from Silver Oak can you please look into the bonuses that were subtracted on the winnings.

Silver Oak Casino Complaint Stats

Resolved 503 / 523

Avg. Amount $3,698

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 460 out of 478 complaints in this category have been resolved.

This operator's average complaint duration is 26 days, while the average duration across all operators is 8 days.

Silver Oak Casino Complaints

See all complaints for this casino

Delayed Again Twice

I love playing here, but I feel like I continuously have to complain here on a delayed payment.

I have one withdrawal from the middle of last month that was continuously being denied. Now it’s been pushed through and is past their payout limits. I have another one that’s timing out as well.

I’ve tried to work with the customer service, but all they keep saying is that my payout is being escalated.

Resolved

$3,089

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

Resolved

$2,500

Delayed payments once agaon at Silver Oak

Silver Oak Casino is still my go-to and their gaming is great. Unfortunately I am experiencing another delay in payment. Over a month ago (4/18) I withdrew $1526 which with the bonus removed should pay out $1194. It still had not been paid out over a month later.

I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

Resolved

$6,920

Months Delayed Payment

Almost 2 months and still nothing. I love Silver Oak but I have not gotten paid or help. The payments are beyond delayed. I’d appreciate any assistance you can provide. Thanks. Usually it’s good. Thanks. It’s been too long. The payments are delayed. Why do you want to keep the payments delayed?

Resolved

$12,465

Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

Resolved

$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

$7,500

Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

Resolved

$500

Delayed Payment SilverOak and 2500 USD

Love SilverOak but every now and then like this one, the payment gets way delayed and no one can push it through. This $2500 request was from 7/6/25 which is 18 business days ago. Way past their stated wait times. It was “escalated” last week but they said that “review” itself takes an additional 72 hours. That has passed as well with no response.

Resolved

$2,500

Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

Resolved