Silver Oak won't pay me my $1,916

posted on August 9, 2012.

According to Silver Oak, I'm supposedly a VIP. My withdrawal was approved on Aug. 3rd. I'm getting the runaround with vague responses when I ask when I will be paid. I called the customer support line, however, I get a recording, and then it just disconnects me. I have lost a few thousand dollars on this site, and certainly didn't expect payout problems. I have submitted every document they have requested. Yet no word on when my winnings will be paid. If this is how they treat their VIPs, then I just need to stick with gambling in Las Vegas. Casinos in Las Vegas actually pay you when you when, imagine that!

posted on August 14, 2012.

Dear Player:

We will look into this matter and will get back to you shortly

AceRevenue Team

posted on August 14, 2012.

I should be receiving my money by Friday. I guess I didn't allow Silver Oak enough processing time before making my complaint. My apologies. Will update when I am paid.

posted on August 16, 2012.

Dear Erik20:

Your Fedex tracking number is available. Please contact any CS agent and request it from them. For security reasons we are unable to post it here.

If you need any further assistance please contact us back

AceRevenue Team

posted on August 17, 2012.

I received the check today. Thanks Silver Oak and AskGamblers.com

posted on August 17, 2012.

 Anytime! Complaint solved!