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Silver Oak will not Pay

RESOLVED
Complaint Info
Disputed casino Silver Oak Casino
Reason Bonus terms violation
Posted on May 16, 2014

With an approved $50 deposit to the casion I played for three days and won $500. Once I tried to collect my winnings I was told the intial deposit was never approved. Now after talking to several customer service people I can not get anwser other than, "sorry".

Very misleading practice and terrible customer service.

Posted on October 29, 2012

Dear Player:

We will look into this matter and will get back to you shortly

AceRevenue Team

Posted on October 30, 2012

Dear Player:

On 10/17/2012 11:16:03 AM a $50 Credit Card deposit was made into your account.

On 10/17/2012 11:16:03 AM Bonus WELCOME200 was redeemed

Bonus has following terms and conditions:

200% Match Bonus

All Allowed Games (except BJ)

No Playthrough

No Max Cash Out

Redeem: WELCOME200

Deposit $50 or more

1. In first place you've played Blackjack which is a NON ALLOWED game for this coupon while playing with coupon Welcome200. When playing a Non allowed game casino is allowed to void any winnings and return the deposit.

2. Furthermore, Casino has been informed by the Credit Card processor that the $50 deposit was uncollected. You can verify this easily by checking your bank statement.

Hope this clarifies the misunderstanding

AceRevenue Team

AskGamblers
Posted on November 4, 2012

 Is everything explained now and the complaint solved?

AskGamblers
Posted on December 18, 2012

Dear @adamclark814,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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