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Silver Oak Casino - Stalling on payment of $2,300

RESOLVED
Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Amount $ 2300
Posted on June 24, 2018

Silver Oak is delaying my $2300 payout from 👖 6/5 Withdrawal request. They have a 7 to 10 business day policy to approve withdrawals, then same for processing etc...

Upon checking on the 10th business day giving them the latest date possible, it hadn't moved from the withdrawal section...I notified them of the delay to have them check on it, and they said it would be expedited the next day. It wasn't...nor the next day or the next.
Today is day 17, with 13 business days, and nothing has been expedited, and the withdrawal is still sitting there. They keep saying check back tomorrow, no manager is available to expedite, same runaround as always. I use bankwires for all transactions and my last payout was 5/15 so very recent.

All documents/paperwork is current as of 6/18.

Your assistance would be appreciated with this withdrawal and payout of $2300 with no bonuses attached.

Thanks for your help,

Lori

Posted on June 28, 2018

Hello, Ms. Lori...

You'll be happy to know your payment was sent off to our processor, yesterday: 6/26 Paid $2300 for transaction #88358837. I would expect you'll find the funds in your account early next week (possibly sooner). ;-)

Hope all is well with you,

Tawni

AskGamblers
Posted on July 1, 2018

Dear @Katylady99,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Silver Oak Casino Complaints

  • 361 of 376 resolved
  • 2 days avg response
  • 1 month avg complaint life
  • 3,005 USD avg amount

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