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Silver Oak Casino - Is not paying out for my withdrawal

RESOLVED
Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Posted on May 16, 2014

To keep it short. Silver Oak has not paid me my winnings that I have requested over a month ago. I have sent all documents that they requested and followed every request detail they asked for. They still have not made any effort to send my withdrawl. All I get is the run around. What action I take at this point?

Thanks

Tracy < surname removed >

Posted on September 15, 2011

Hello "spscully10"

We will look into this to determine what is going on and report back to you and this thread. Please allow 2-3 days for the details.

Thanks,

The SIlver Oak team

Posted on September 16, 2011

Hello Tracy,

We looked into your account and found that you have submitted some of your documents for verification. On September 12th a message was added to your casino lobby to inform you that two documents are still required so that everything can be verified and your withdrawal can be processed.

I cannot post on a public forum which documents are required however if you log in and check your messages you will see it there, or call the toll free number available to you when you log in and a customer service representative will provide you with the details mentioned above.

Once you have taken care of this, your withdrawal will be processed for you.

Thanks,

The Silver Oak team

AskGamblers
Posted on September 20, 2011

Dear @spscully10,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Posted on September 23, 2011

It appears that the same documents are still outstanding. The documents are standard documents required for a withdrawal to be processed.

Thanks,

The Silver Oak team

AskGamblers
Posted on October 4, 2011

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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