Complaint #353 Silver Oak Casino

Finding bogus reasons to deny withdraw request of $2500

By dyoung0538

8 years ago

Message on forum

I used a "no rules bonus" at silveroak casino. the coupon code was 10/03/2017 04:40 PM Coupon 'FALLRERUNS' redeemed $181.01. The terms stated on the bonus offer is as follows Terms: FALLRERUNS awards a bonus depending on your deposit amount. Deposit $30 - $69 get a 250% no rules bonus (and 25 free spins on this week’s game). Deposit $70 - $149 get 300% no rules bonus (and 35 free spins on this week’s game). Deposit $150 upwards and get 350% no rules bonus (and 45 free spins on this week’s game). FALLRERUNSVIP awards a VIP-only bonus depending on your deposit amount. Deposit $30 - $69 get a 300% no rules bonus (and 35 free spins on this week’s game). Deposit $70 - $149 get 350% no rules bonus (and 45 free spins on this week’s game). Deposit $150 upwards and get 400% no rules bonus (and 45 free spins on this week’s game).

These bonuses and associated free spins come with no playthrough requirement and no maximum cash out amount. Bonus amounts are considered non cashable and will be removed from your withdrawal. Free spins will be credited automatically upon redemption of the relevant coupon code. You must play all of the spins before moving on to another game. Slots and Keno only.

Unless specifically stated otherwise, standard rules apply.

I ended up playing for many hours winning up to $5500 i think and losing back down to $2500 at which point i cashed out. They declined to pay saying i used bonus money to play roulette which is a restricted game. 1. I didnt use bonus funds to play roulette. 2. The terms and conditions on the bonus are pretty vague. 3. I was way above any cashout level and could have chose to cash out at $5500 but instead chose to play more. When i questioned them to show me my play history they refused.

This site is listed everywhere as a rogue site and it seems like they are just finding reasons to not pay people.

Disputed Casino Silver Oak Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Silver Oak Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for Silver Oak Casino.

Silver Oak Casino

• Representative

8 years ago

Hi David--

I'm sorry for the slow reply--it's been incredibly hectic over the past several days.

I've looked into this and to be honest, I believe it's unfair to say our terms are vague:

https://www.silveroakcasino.com/terms-conditions/

No Play/ No Max bonuses
Unless otherwise stated, No Play/ No Max bonuses may only be used to play Slots, Keno, Bingo and Scratch Card games. All other casino games are prohibited and restricted. Playing a prohibited or restricted game while using a No Play No Max bonus will void any winnings generated during the use of a No Play, No Max bonus. These terms are valid and applicable even after the playthrough requirement has been met. All Deposit Bonuses for Slots and Keno with No Restrictions (No Playthrough and No Max Cash-Out) come with our software minimum of 1X Playthough (deposit + bonus amount) before the funds are allowed to be withdrawn. Unless specifically stated otherwise, bonus amount is always considered non-cashable and will be removed from the amount of your withdrawal request.

It is clearly written that you are not allowed to play anything other than Slots and Keno, even AFTER completing playthrough.

Further, while we may have issues when it comes to the expediency of processing (a very difficult issue for us), any player who has a legitimate win is paid. How many times have I stepped in for you and you've been paid? To insinuate that we're trying to look for ways to not pay is offensive, particularly knowing how much I've helped you previously.

I'm very sorry for the disappointment with this, but there is nothing I'll be able to do on this issue.

Tawni

AskGamblers

• Support Team

8 years ago

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Silver Oak Casino management will soon jump in with an update on this complaint.

dyoung0538

• United States

8 years ago

Still waiting no response

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

Resolved

$2,500

Delayed payments once agaon at Silver Oak

Silver Oak Casino is still my go-to and their gaming is great. Unfortunately I am experiencing another delay in payment. Over a month ago (4/18) I withdrew $1526 which with the bonus removed should pay out $1194. It still had not been paid out over a month later.

I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

Resolved

$6,920

Months Delayed Payment

Almost 2 months and still nothing. I love Silver Oak but I have not gotten paid or help. The payments are beyond delayed. I’d appreciate any assistance you can provide. Thanks. Usually it’s good. Thanks. It’s been too long. The payments are delayed. Why do you want to keep the payments delayed?

Resolved

$12,465

Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

Resolved

$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

$7,500

Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

Resolved

$500

Delayed Payment SilverOak and 2500 USD

Love SilverOak but every now and then like this one, the payment gets way delayed and no one can push it through. This $2500 request was from 7/6/25 which is 18 business days ago. Way past their stated wait times. It was “escalated” last week but they said that “review” itself takes an additional 72 hours. That has passed as well with no response.

Resolved

$2,500

Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

Resolved

Waiting 4 weeks for a withdrawal

I submitted a withdrawal four weeks ago, but have not been paid. I went through verification and was confirmed to have all that information done. A sister casino of theirs planet seven already approved a payment, but Oak has not. Their site says they issue withdrawals in 24 hours and then when you do the withdrawal, it says seven days and now it’s been four times that long. Please help.

Resolved

$2,500