I requested a withdrawal from Silver Oak on March 3rd 2016. On March 17th I received an email from Robyn in the withdrawal department Informing my withdrawal has been approved and just wanted confirmation of my name, address and Physical address to send the check. The process servers has 10 day to mail your check, so 10 days later instead of getting a check I get another email on March 27th stating the needing more documents. I immediately sent those in. I never received confirmation of receipt so on March 31st I contacted them and they said the never got them. while I was on line with them I resent them and they confirmed they were received. The account was noted and I was told that my VIP host would escalate the process. On April 2nd I contacted them again and they said it had not been sent and they would escalate it to the server. On April 4th I contacted them again just to confirm the escalation. Again I was told it has not been escalated but they would do it. So I have waited the 10 business day according to their guidelines which would have been yesterday the 18th. This morning I contacted them and I got the run around of how they are just backed up and the process server is not as fast as they want them to be but I will receive my winnings. During this whole process I continued to play at Silver Oak and actually one more money and have another pending withdrawal of $2500 that one is still within the 10 waiting approval stage however I sent in new documents on April 9th for that withdrawal and have contacted them 2-3 times regarding if they received those documents as to not slow down my upcoming withdrawal and they will not give me a straight answer yes or no. They said it won't affect it but based on the last withdrawal process I do not want to find out 20 days later they need documents.