Ag Awards

Silver Oak Casino - Won't let me make a deposit.

Complaint Info
Disputed casino Silver Oak Casino
Reason Deposit limits
Posted on May 16, 2014

I actually have two complaints... #1 Silver Oak Casino will not let me make a deposit because they said the deposit limit has been reached by processors for the month. They said I could make another deposit on Oct. 15. I don't think this is right. #2 Silver Oak made me ineligible for no max cashout, no playthrough bonuses. They said it's because I'm a good player. How can anyone be a "good" player at keno and slot machines? This is how I am treated as a VIP? At least they said I was one. I've probably lost close to $20,000 with this casino and just wanted to know this is how this casino treats its customers.

Posted on October 9, 2012

Dear Player:

We will check into this and will get back to you soon


AceRevenue Team

Posted on October 13, 2012

Dear Player:

Unfortunately once reached the deposit limit with the processor there is nothing the Casino can do about it. This is handled by the Processor itself and not the Casino.

The bonuses are for amusement purposes only and to help players to increase their balances and provide them with more money to play and more chances to win. Casino decided your account and your gaming skills exclude you from receiving certain type of bonuses at Silver Oak

Kind Regards

AceRevenue Team

Posted on October 17, 2012

 Seems like the casino policy is clear here and the proper explanation is posted! Anything else to be added?

Posted on October 21, 2012

 Can we close this complaint now?

Posted on October 25, 2012

Dear @Erik20,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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