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Silver Oak Casino - Withdrawal problems

RESOLVED
Complaint Info
Disputed casino Silver Oak Casino
Reason Verification issues
Posted on May 16, 2014

On 3/7/13 i faxed and emailed all required paperwork for a withdrawl i requested for 2500. I called them today 3/19/13 and was told my request was denied because they did not recieve my paperwork. I sent to them both fax and email and have confirmation that they both went through. Please help. Ive read this is common practice with them.

Posted on March 25, 2013

Dear Player:

We've been informed that the ID copy was too dark and not legible. Please scan it and send it via email ASAP

Thanks

AceRevenue Team

Posted on March 29, 2013

Dear Player

Have you sent the missing document?

AceRevenue Team

AskGamblers
Posted on April 2, 2013

Dear @Wendywins,

Please let us know if there's an update regarding your ongoing complaint.

Posted on April 2, 2013

Dear Player:

Casino informed us that you still haven't sent the missing documentation.

AceRevenue Team

Posted on April 6, 2013

Dear Player:

Casino informed us that you still haven't sent the missing documentation.

AceRevenue Team

Posted on April 10, 2013

Dear Player:

Casino informed us that you still haven't sent the missing documentation.

AceRevenue Team

AskGamblers
Posted on May 1, 2013

Dear @Wendywins,

Please let us know if you have cooperated the casino and sent the required paperwork. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

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