Complaint #614 Silver Oak Casino

Withdrawal requests delayed for weeks

By Caroline D.

4 years ago

I am a class “VIP 2” player at Silver Oak Casino. I have spent plenty via my credit card on deposits. While I can’t complain on the amount I’ve won, the delay in my most recent set of withdrawals has gotten out of hand.

My first withdrawals took quite a long time to process, but I had expected it to a degree since they need to verify documentation. The next two withdrawals I had submitted were approved and sent out relatively quickly (maybe 7 days after making the request). This was only 3 or so weeks ago. However, I now have a total of 7 withdrawal requests, the oldest of which have been pending since 7/2, 7/6, 7/7, and 7/9. At this point my 5th request has exceeded 7 business days as it is dated 7/13.

I have been following up daily with the live chat support team since the oldest withdrawals became overdue. Live chat just tells me to wait, they have limited contact with the withdrawals team and to check back 3 business days for updates. I desperately need this money. I am out of work, my unemployment benefits are delayed massively and this casino owes me now over $6,000 in total winnings.

I also tried all support emails for Silver Oak and have gotten no response. I find the lack of recourse absolutely disgraceful. It’s a shame because the bonus programs and RTPs on their games are pretty decent, with low playthrough requirements on most offers. But this ridiculous waiting period for winnings is insane. This needs to be resolved ASAP!

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $5836

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Should the player face issues with outstanding payments they are welcome to contact our team and request the reopening of a complaint.

We thank both parties for their assistance during the complaint process.

Carrieonthemove

• New Jersey

4 years ago

Tawni,

Thank you for all of your help. I can confirm I did receive the first wire of $4,946 on Monday. I will look out for the $890.

In total, I now have three open withdrawals as follows:

-$1,730 dated 8/7
-$609 dated 8/7
-$2,500 dated 8/10

These are just for you to keep an eye out for, I know they are recent. Just would prefer someone reliable to know about them now before they get “lost in the sauce”.

We can go ahead and close this complaint as resolved. Thanks!

AskGamblers

• Support Team

4 years ago

Dear @Carrieonthemove,

The AskGamblers Complaint Team is kindly asking you to update your complaint and let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s which are still in a normal timeframe and not delayed.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

4 years ago

Hi Carrie--

First, please don't worry about support--I understand how frustrating all of this can be. In the future, please just reach out to me, instead. ;-)

As promised, your payment was sent to our processor, yesterday: 8/10 Paid $890.00 + no Service Fee for transaction #117406264. I would expect the funds will reach your account, early next week (possibly sooner).

Regarding your new withdrawal, I've added this to my 'to-do' list, however obviously, this is still within the normal timeframe and is not delayed. I'd like to ask that once you receive your wire from yesterday that you close this complaint as resolved. I'll still continue to ensure your new withdrawal is taken care of within the parameters of the normal timeframe.

All the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Delayed payments once agaon at Silver Oak

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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Max withdrawal of $500.

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They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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