Complaint #757 Silver Oak Casino

Withdrawal request keeps being rejected

By Hotwiings101

1 year ago

Hi. My name is Lanaiya. I signed up for Silver Oak Casino a few months back and used their free bonus. I did the verification and reached the play through requirements, but each time I’ve tried to withdraw the $100 they decline it every time. The first time I tried to withdraw, they went in and canceled the withdrawal themselves. It just seems like they’re purposely not trying to payout. I’ve reached out to them through their “contact us” portal, but I haven’t received a response, and their “live chat” option doesn’t even work. I have yet to see if they’ll deny my 3rd try with trying to withdraw.

Disputed Casino Silver Oak Casino

Reason Declined payment

Amount $100

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Hotwiings101

1 year ago

I am writing to confirm that I have now received my winnings.

Hotwiings101

1 year ago

Hi Tawni, thank you for responding. I just sent you an email.

Silver Oak Casino

• Representative

1 year ago

Hi Lanaiya--

I apologize for the difficulties you've been experiencing with this.

In order for the bank to acknowledge your withdrawal, you will need to request the full $113--please try again using that amount.

Also, we will need to receive your preferred method of payment (Bitcoin or bank wire). If you'd like Bitcoin, we simply need your crypto address. If you'd prefer a wire, I've attached our wire form for you to fill out.

I've also attached my email address--please send your crypto addy or completed wire form directly to me.

Much appreciated,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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Max withdrawal of $500.

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So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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