Complaint #713 Silver Oak Casino

Withdrawal of 230 usd declined and money taken

By diomidis

3 years ago

So I made an account at silver oak played a bit with their bonuses and then after I finished them I verified my account with my identification and my deposit verification and went to withdraw some of my winnings. After the bonus had ended. So my payment has been stuck for over 10 days now after confirming my crypto address and everything they ask for. Today I logged in and my withdrawal had been cancelled from a manager without explanation or any email to reason this. Also this manager logged in my account and removed 197$ of. my 230$ and replaced them as bonus credit which makes no sense. So I requested a withdrawal again for 100$ and when I logged back in the rest of my money was gone, poof disappeared from the same manager and my 100$ withdrawal is still pending. This looks like a scam and of course I cant get in touch with them anywhere.

Disputed Casino Silver Oak Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Silver Oak Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Silver Oak Casino

• Representative

3 years ago

Hi Diomidis--

I certainly understand your frustration and I agree, our support staff needs improvement.

At the same time, it is incumbent on you to read the terms and conditions in its entirety. Had you done so, you would have seen the link for the page listing exclusions by country.

Further, you won this money using a free chip. Again, had you taken the time to read your country's exclusions, this would not even be a discussion.

I hope this clears things up for you.

Tawni

diomidis

3 years ago

i should be informed before you take my winnings and maybe dont let us withdraw the money if we are not entitled to them. Also to get in touch with you is impossible the only way i finnaly found to talk to you is here which is super unprofessional and annoying. You need to inform your clients and be able to get in touch with them instead of just spamming promo messages.

AskGamblers

• Support Team

3 years ago

Dear @diomidis,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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Bitcoin payment delay

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Max withdrawal of $500.

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So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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