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Silver Oak Casino - Withdrawal not received

RESOLVED
Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Amount $ 1150
Posted on October 11, 2019

I requested a withdraw in the amount of $1150 on Sept 9th, 2019 my withdraw has been approved but I have not received it. I have contacted them numerous times and they keep telling me they wil esculate my withdraw. Recently they have ceased contact via phone with anyone you can only reach someone by chat or email and no one ever responds to the emails and the chats are just delay tactics or lies.

AskGamblers
Posted on October 15, 2019

AskGamblers Complaints Team has been informed that Silver Oak Casino representative might not be able to respond to ongoing complaints until Thursday, 17th of October, therefore the time frame is being extended with another 96 hours.

AskGamblers
Posted on October 15, 2019

AskGamblers Complaints Team has been informed that Silver Oak Casino representative might not be able to respond to ongoing complaints until Thursday, 17th of October, therefore the time frame is being extended with another 96 hours.

Posted on October 19, 2019

Hi Joyce--

I'm very sorry for the frustration you've been having with this.

I've looked in on your account and I see that you wire was already sent off--in fact, our processor confirmed that the wire was completed on the 16th. With this, I would expect the funds will reach your account, Monday or Tuesday this coming week (if not already).

I wish you all the best,

Tawni

AskGamblers
Posted on October 22, 2019

Dear @JOYTAY7799,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Silver Oak Casino Complaints

  • 331 of 346 resolved
  • 2 days avg response
  • 1 month avg complaint life
  • 3,064 USD avg amount

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