Complaint #625 Silver Oak Casino

Withdrawal gone past terms again

By Caroline D.

4 years ago

Hello Tawni,

I will need your help again in moving a past due withdrawal along. I have a withdrawal for $2,500 that was made the morning of August 17. By the time of the complaint publishing it will be about two weeks old.

I would also like to add that on Thursday 8/24 I encountered a strange issue where when I logged out of my account and logged back in, the Enclave login system somehow made a new account for me under my email address. This was absolutely not intentional and I reported it immediately to live chat. I have had to speak to two separate agents about it, as the first agent despite taking my information did not push the request to close the second account forward. I want to make sure that I do not get in trouble for having multiple accounts; I have invested a lot in this account and I cannot afford to lose what I have won.

Please advise on the withdrawal from the 17th ASAP.

-Carrieonthemove

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $2370

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Carrieonthemove

• New Jersey

4 years ago

Hi Tawni,

I can confirm I have in fact received the wire. As such, we can go ahead and close out this complaint.

AskGamblers

• Support Team

4 years ago

Dear @Carrieonthemove,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

4 years ago

Hi Carrie--

I've checked with our processor and they've confirmed the wire was completed on the 2nd. With this in mind, I would be surprised if the funds have not reached your account by now.

Can you please confirm?

Much appreciated,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

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They needed me to update my ID, so I did, and it was approved with no further requests.

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