Complaint #764 Silver Oak Casino

Withdrawal Approval outside of stated timeframe

By Cara M.

1 year ago

I won on 09/04/2024, their site states that the withdrawal approval is made within 7-10 business days. Today is the 11th business day and I was told yesterday that it was expedited and should be approved by the end of the day yesterday. I chatted with support this morning and he said their within their time frame until I made him aware that today is the 11th business day and showed him a screen shot of support stating it should be approved by today and to double check. After reading reviews I made sure to stay on them about my withdrawal and to keep checking on the approval status, they continue to give me the run around each time saying it’s expedited, how can I trust a casino that can’t abide by their own policy, and terms and conditions? I still have to wait another 7-10 business days after approval for them to issue payment…so waiting another 24-48 hours for approval is ridiculous especially since it’s past their time stated in their own policy….. he quickly apologized and asked for my BTC address (I’ve already given it three different times to different support workers, after requesting my withdrawal) I’ve been told that they have everything needed from me and my account is verified…he stated that they are slammed and have a lot of transactions and are behind…that is not my fault, 7-10 business days is more than enough to approve a withdrawal, especially since I have been checking to make sure they have everything they need from me. I want them to follow their timeframe as promised and not further delay my payment. I have screenshots of every chat, and I do not think it’s fair to delay my approval for another 24-48 hours because that delays the 7-10 business days I still have to wait for them to issue payment. I can’t imagine a casino telling me to wait over a month to see my winnings when they are so quick to take my money and deposits… I wish I would of read reviews before I deposited any money into their casino, after reading and seeing how many issues and complaints they have it’s hard to believe that this will be a smooth process so I am staying on top of it and making it known they are no longer within their timeframe and need to approve my deposit so the clock can start on my payout…. This is extremely frustrating and definitely more trouble then I would of ever imagined…

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $900

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Clanaemh

• Florida

1 year ago

I have been paid. Thank you very much!

AskGamblers

• Support Team

1 year ago

Dear @Clanaemh,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

1 year ago

Hi Cara--

I apologize for the difficulties you've experienced with this.

I'm pleased to tell you that your payment was issued to your wallet, Friday: 9/20 Paid $875 + $25.00 Service Fee Bitcoin for transaction #169227031($900.00).

I wish you all the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

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Delayed payments once agaon at Silver Oak

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

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Months Delayed Payment

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Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

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$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

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Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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$500

Delayed Payment SilverOak and 2500 USD

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Casino declined 1700 withdrawal after Litecoin verification

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However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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