Complaint #704 Silver Oak Casino

Where is my withdrawal

By DxnnyCA1

3 years ago

Hey,

So I've been getting my withdrawal denied over and over and over, and I finally had the opportunity to correct the error.

Now that I have a 1200 withdrawal I have yet to receive it yet via Bitcoin.

I'm upset about the situation because I'm behind tons of bills and it's the only thing that is able to help me.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $1157

Discussion

AskGamblers

• Support Team

3 years ago

Dear @DxnnyCA1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

3 years ago

Hi Daniel--

Your payment was paid, on the same day I posted my previous reply: 2/21 Paid $1157 (0.04699859 ) + no Service Fees Bitcoin for transaction #131966528.

Please check with your wallet again, as we did receive the blockchain confirmation on this.

Tawni

DxnnyCA1

3 years ago

So it was brought to my attention again . You responded to my complaint about my money not get paid to me. You said no later than Thursday and you had the transaction details. You did not give me any details and the funds are not there. Where's my winnings ?!? You as the manager need to take responsibility

You Said it was approved.

And you said u were sure it would be posted to my account and it hasn't. so what's going on!?!

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

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Delayed payments once agaon at Silver Oak

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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Max withdrawal of $500.

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They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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