Complaint #691 Silver Oak Casino

Waiting payment of $400 for more than a month

By Cbutters

3 years ago

On 9/10 I won 500 at Silver Oak. On 9/19 I was approved for 100 and the rest of confiscated. I talked to chat about the mistake and on 9/23 I was approved for a 400 make right withdraw.

I'm happy the mistake was fixed but I haven't received a cent of either withdraw. I hope you can help. I have given you a screenshot for proof.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $500

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Cbutters

3 years ago

I received the money. Thank you.

AskGamblers

• Support Team

3 years ago

Dear @Cbutters,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

3 years ago

Hi Craig--

Once again, I apologize for the difficulties you've experienced with this.

I'm pleased to tell you that the payment was issued to your wallet, Friday: 10/14 Paid $500 (0.02549893) + no Service Fee BTC for transactions #126381101 ($100.00), #126499989 ($400.00).

I wish you all the very best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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Delayed payment 7500 USD

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I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

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Bitcoin payment delay

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Max withdrawal of $500.

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They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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