Complaint #569 Silver Oak Casino

Waiting for my money for 2 months now

By Matti H.

5 years ago

Hi, submitted a withdrawal request on the 28/08/2020 and after multiple attempts at the chat and promises it would be expedited, there's been no follow-ups of any kind. Attached is the latest conversation with user chat:

Silver Oak Casino

Ryan <last name removed>

Here again to claim my money, hiljaatulee. hiljaatulee@*****.com, phone nr.

Chat started

Casino Support Center

Welcome to our Customer Center Live Support. While we find the best agent to assist you, please help us expedite your request by typing your username, email address and your request in this chat box. One of our representatives will be with you shortly.

Ryan <last name removed> joined the chat

Ryan <last name removed>

Thanks for contacting Silver Oak Casino. I will do my best to help you today.

Allow me a moment while I check your account. Thank you for your patience!

It's been well over 2 months now

I'm not quitting this chat still I have assurance my money's on the way

Ryan<last name removed>

Thank you for waiting Matti.

Docs are completed and the bank payout was still valid when you submitted the payment. I can't see the reason why it did not get processed.

Because no on's escalated it once

Ryan <last name removed>

But since it was more than 3 months from the last time the payout team was able to verify your payment details, we need you to send your details again to confirm it with the payment team that it is still active.

I've sent them

"Sun, Oct 11, 7:08 PM

to me

Please reply directly to this message

Dear Matti <last name removed>

Thank you for contacting Casino Support Center.

Your request has been received, case # 7676397."

As I said I'm not quitting chat until this is resolved

Get a manager, get anyone, I don't care, this is getting resolved today

Last time I was told there'd be a follow-up, nothing

Hello?

Ryan <last name removed>

Still here Matti, I was checking the email you sent to the payout team. I am waiting for a specialist, to consult about the account. Please stay on chat.

Please bear with me, still waiting for a reply.

Thank you for waiting. The emailed payout details were escalated to the payout team for them to update the account, please check back after 3 business days, or the payout team will get in touch with you if they will need additional information. Once the payout details are accepted again and updated on the account, we can escalate the withdrawal again.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

hiljaatulee

• Finland

5 years ago

Issue resolved, money received. Thank you!

hiljaatulee

• Finland

5 years ago

As of right now the payment is still showing Pending on my Bank Acc., so will post as soon as it's cleared.

AskGamblers

• Support Team

5 years ago

Dear @hiljaatulee,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Also, we are kindly asking you to clarify the total amount of the disputed payment.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

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