Complaint #604 Silver Oak Casino

Waiting for 2 months for a $2,500 bitcoin withdrawal

By Johnathan R.

5 years ago

Message on forum

I'm fully aware of the waiting period. I'm fully verified with my personal info and BC address. No bonus was used. I am a USA based player and they are based out of Costa Rica. I'm aware of the risk using said casino. All winnings were made on slots.

I have been waiting for a Bitcoin withdrawal for the MAX $2500 from Silver Oak Casino for over 2 Months!! I placed the BC withdrawal request on 3/11/21, as of today I haven't received any email or response from Silver Oak Casino's Payout support team. I have received the auto reply emails, that gives me a case number, but other than that I have yet to get any other form of communication from them yet.

I have contacted the live chat support weekly and each time it's the same thing. They tell me every time that they are sorry for the case taking so long. Then I'm told, seeing as your a VIP (Master Expert) member, that they are going to make my request a "Priority ticket" and they're going to send it directly to their department manager for "fast approval". It'll take an additional 3 business days to get any response from the payout team. How is 3 business days fast approval??

I receive faster payouts from the other Casino's in 48 hours in Bitcoin. Withdrawals here take a minimum of 14 days for BC, even after you have been verified personal information and confirmed the BC address. This is such an ridiculous time frame for a BC withdrawal, but what can I do when that is their policy. They constantly say how sorry they are for the length of time it's been and that they understand how frustrating it is waiting as long as I have. So how can you help me solve my issues? Nothing really..

All they can do is submit a "priority ticket" and wait just like me till they get a reply from payout. Once they do they'll let me know. Obviously I'll know by that time as well. So what are you any good for?

Their system is so broken with no regards for even the least amount of customer service you could provide, that being a phone number to call. Instead they've stated the following:

In order to improve our services, we are focusing our efforts to our chat and email channels. For this reason, our phone team is no longer available. Nevertheless, we will be happy to help you with all your requests in our chat or email platforms.

If you call the number listed on their communication page on the website, you are given an answering machine that tells you to go online and live chat or send an email and then it hangs up. No operator option. No message you can leave. Just a goodbye and click. It might as well be a middle finger.

This is such BS. They already don't answer emails. An auto reply email isn't a direct message dealing with your issues because they tell you that they'll get back to you in 3 business days. Good luck with that.

Then the live operators have no power to do anything but leave a note. Even though they say that they are the only department that has any communication with the payout team! They won't even patch me through to them or 3 way a conversation with them. Absolutely no help what so ever!

My interactions with the live operators have left me to consider if I'm just talking with a bot. Some operator bot that is scripted with no regards for the customer. Only their "I'm sorry".

The other number they list 18443347125 requires a 6 digit pin. I figured it was the case number they give you in the email. Wrong. Why? Because those contain 7 numbers. Turns out they won't provide you with a pin to talk with anyone! Even though it's there posted on their website on the contact us page.

These are the operators I talked with: Charles, Scott, Ryan, Summer, and Ellisa.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $2500

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Johnnyreed27

• California

5 years ago

Success!! Finally they have paid me the whole balance minus the 355.. U guys are the best and thank you for your help

Johnnyreed27

• California

5 years ago

Here is the pics of the shady payouts

Johnnyreed27

• California

5 years ago

So they started processing my payment today.. But only $1145 of the $2500!! They took out $355 for the bonus, which is total BS because that shouldn't be some thing they take away if there is already a rollover requirement in the bonus.. And now I have a $1000 pending for withdrawal approval that was created today. Now I get to wait for the payment to be processed in 7 to 10 business days for a BC withdrawal!! This is a not even funny how much they messing around with my withdrawal! 2500 is their max n I'd figure they would want to take care of my withdrawal not pay half n put me back at the back of the line.. I hate this casino's bad business practices and shady bonus terms.. Im not Considering this case finished til I get everything that I'm owed

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

Resolved

$2,500

Delayed payments once agaon at Silver Oak

Silver Oak Casino is still my go-to and their gaming is great. Unfortunately I am experiencing another delay in payment. Over a month ago (4/18) I withdrew $1526 which with the bonus removed should pay out $1194. It still had not been paid out over a month later.

I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

Resolved

$6,920

Months Delayed Payment

Almost 2 months and still nothing. I love Silver Oak but I have not gotten paid or help. The payments are beyond delayed. I’d appreciate any assistance you can provide. Thanks. Usually it’s good. Thanks. It’s been too long. The payments are delayed. Why do you want to keep the payments delayed?

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$12,465

Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

Resolved

$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

$7,500

Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

Resolved

$500

Delayed Payment SilverOak and 2500 USD

Love SilverOak but every now and then like this one, the payment gets way delayed and no one can push it through. This $2500 request was from 7/6/25 which is 18 business days ago. Way past their stated wait times. It was “escalated” last week but they said that “review” itself takes an additional 72 hours. That has passed as well with no response.

Resolved

$2,500

Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

Resolved

Waiting 4 weeks for a withdrawal

I submitted a withdrawal four weeks ago, but have not been paid. I went through verification and was confirmed to have all that information done. A sister casino of theirs planet seven already approved a payment, but Oak has not. Their site says they issue withdrawals in 24 hours and then when you do the withdrawal, it says seven days and now it’s been four times that long. Please help.

Resolved

$2,500