Ag Awards

Silver Oak Casino - Very slow in paying out winnings

terrivsmt United States
Posted on June 1, 2017

Hello, I have repeatedly contacted Silver Oak Casino concerning a very overdue payment for my winnings. The withdrawal has been approved and escalated, but not sent. $296 27-Jan SILVER OAK I have received payouts from them before, but this is just way too long to wait for such a small amount. Thank you for any help! Terri

Posted on June 3, 2017

Hi Terri--

I'm sorry for the delays you've experienced with this--we've been dealing with a serious backlog with our processors.

I've reviewed your account and I do see that your payment has already been sent off to be processed. With this in mind, I would expect you'll see the funds reflected in your bank account by the end of this coming week.

All the best,


Posted on June 7, 2017

Hi Terri--

I'd just like to ask that once your receive your payment that you come back and confirm this. ;-)



Posted on June 10, 2017

Dear @terrivsmt,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Thank you for your cooperation.

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