Complaint #462 Silver Oak Casino

Still haven't received my $250.00 payment

By Brian H.

7 years ago

Message on forum

I requested a payout from Silver Oak Casino on November 29th, 2018 in the amount of $250.00. It took 4 to 5 days for the casino to approve of the check payout, but it was approved on December 4th, 2018. I never received it. I called them and kept getting a voicemail saying that there weren't any representatives available, but that I could leave a message. I waited for another 4 or 5 days and called again. Still no representatives available. When I finally got someone on the phone, they would say that Silver Oak was having a lot of trouble getting payouts processed because of the holiday season. They used this excuse repeatedly whenever I would call and get someone on the line at all.

Within the past few weeks, the support team at Silver Oak Casino has been telling me that they cannot send me a check because they are not working with my bank (it's a big bank, but no names for this complaint) anymore, for reasons unknown. I asked why they couldn't bank wire transfer it to my bank. No luck. Finally I opened up an account with my 401k bank (a checking account at a different bank) and Silver Oak said they couldn't transfer the funds because their international transfer rules keep them from using an intermediary bank.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $250

Discussion

AskGamblers

• Support Team

7 years ago

Dear @HazelRa7,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Silver Oak Casino

• Representative

7 years ago

Hi Hazel--

The payment was issued as a check. As soon as I get into the office tomorrow morning, I'll check to see if we've received your tracking--as soon as I have this, I'll be back with an update.

Tawni

HazelRa7

• Virginia

7 years ago

I still don’t know if you are paying me by bank wire or check.

AskGamblers

• Support Team

7 years ago

Dear @HazelRa7,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if/when you get the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

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Delayed payments once agaon at Silver Oak

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

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Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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Bitcoin payment delay

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Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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