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Silver Oak Casino - Repeated hurdles to delay withdrawal

RESOLVED
Bennyb621 Missouri
Posted on August 10, 2018.

Withdraw Request July 4th ish
DOcs, uploaded and approved prior,
after inquiry week later, said needed more docs(Same I already sent) another week needed to review.
Finally approved , so the Withdrawl was still sitting Idle.
Finally told by y VIP Host they needed to know how I wanted the withdrawl (wich I declared initially and sent Crypto address as needed and previoulsy asked by Chat)
Sent, Deposit apporved another 5 days later after multiple follow ups escalating each time.
Vip HOst say it is at the processor and will be 5-7 more days.
7 days later, VIP host after inquiry says he escalated and i should see it tomorow , if not let him know.
The following day I did as asked and no response for 2 more days.
AFter finally hearing he then states I need to provide the Crypto Address (which was sent previously twice as requested to get the withdrawl approved in the first place)
I resnt as well as the original email I sent it and recieved a response form the payment center that I can not recieve unless Bitcoin deposits were used. (I have over 10 bitcoin deposits on this account in the previous months, if not more. A complete lie again.)
Now, no repsonse, and its clear they have no ability to pay, as if it was in the processors hands as told multiple times, the crypto address, ect would have had to have been declared. So Pretty sure funds never we sent to processor nor any intentiaon of paying out.
- Will attach corespondance, but chat logs are no linger being given when I request.

AskGamblers
Posted on August 10, 2018.

Dear @Bennyb621,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on August 13, 2018.

Hi Benny--

I apologize for all the difficulties you've experienced with this.

You'll be pleased to know that your withdrawal was issued to your wallet, earlier today: 08/12 Paid $955 (0.1504) Bitcoin for transaction #89203637.

I wish you all the best,

Tawni

AskGamblers
Posted on August 13, 2018.

Dear @Bennyb621,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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