Complaint #132 Silver Oak Casino

refused all my withdrawals and took it all back

By [email protected]

12 years ago

Message on forum

silver is a scam in a rip I spent over $900 within a month on different deposits.they did not for pay me any money that I won. I had 3 withdrawals one for $1200 that I won on a slot, I also has one for $700 and one for $500. When I asked the status of my withdrawals they said they were all unapproved due to playing unapproved games which I won on the slots which were approved games,. I argued back and forth on chat and did no good. Silver oak decided to take the whole amount of $2400 of my withdrawals and not give it back so it was a whole month of playing and trying to win for nothing they took it all including my $900. I talked to jasper in chat and he offered me $250 with a 290% bonus will put me at $970 or around that amount also said no cash out limit I played some and lost a little and tried to withdraw it to get my money back at least and once again they denied it saying I cannot cash out a bonus what a joke so once again they cheated me I even tried to cash out only $500 and they denied it again so eventually I played it all and lost. They are scammed and rip offs will steal your money and come up with an excuse for every withdrawal I won over $2400 which they took back with my own personal $900. Do not ever play on this website unless you want to get robbed.

Disputed Casino Silver Oak Casino

Reason Declined payment

Discussion

Silver Oak Casino

• Representative

12 years ago

Hi Audrey,

Your situation was complicated from the get-go, due to the fact that you were playing excluded games. In an effort to smooth the situation, the casino went ahead and did give you the $250 + CRUSH290, giving you $975 back into your account, Feb. 9. You then requested two separate withdrawals of $500 each on Feb. 10 and another in the amount of $500, Feb. 13.

One of your withdrawals from Feb. 10 was denied as we were missing certain documents necessary--that $500 was placed back into your account. You also cancelled another $500 on Feb. 16. The third withdrawal, you also cancelled on Feb. 19. Unfortunately, there is nothing further we can do with this.

Tawni

[email protected]

12 years ago

Why was I told my account would be reset and they would give me $250 with 290% no limit bonus would put me at $970 and there would be no limit on my withdrawal and when I tried to withdraw the money it was declined? That was a little deceiving I only accepted that over fighting for the money I won because I expected to at least get some of my money back .

[email protected]

12 years ago

Silver Oak Casino

• Representative

12 years ago

Dear audreygibson86,

I want to let you know that we are currently looking into this issue and will likely have an answer for by end of the day tomorrow.

All the best,

Tawni Wilson

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

Resolved

$2,500

Delayed payments once agaon at Silver Oak

Silver Oak Casino is still my go-to and their gaming is great. Unfortunately I am experiencing another delay in payment. Over a month ago (4/18) I withdrew $1526 which with the bonus removed should pay out $1194. It still had not been paid out over a month later.

I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

Resolved

$6,920

Months Delayed Payment

Almost 2 months and still nothing. I love Silver Oak but I have not gotten paid or help. The payments are beyond delayed. I’d appreciate any assistance you can provide. Thanks. Usually it’s good. Thanks. It’s been too long. The payments are delayed. Why do you want to keep the payments delayed?

Resolved

$12,465

Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

Resolved

$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

$7,500

Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

Resolved

$500

Delayed Payment SilverOak and 2500 USD

Love SilverOak but every now and then like this one, the payment gets way delayed and no one can push it through. This $2500 request was from 7/6/25 which is 18 business days ago. Way past their stated wait times. It was “escalated” last week but they said that “review” itself takes an additional 72 hours. That has passed as well with no response.

Resolved

$2,500

Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

Resolved

Waiting 4 weeks for a withdrawal

I submitted a withdrawal four weeks ago, but have not been paid. I went through verification and was confirmed to have all that information done. A sister casino of theirs planet seven already approved a payment, but Oak has not. Their site says they issue withdrawals in 24 hours and then when you do the withdrawal, it says seven days and now it’s been four times that long. Please help.

Resolved

$2,500