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Silver Oak Casino - Problem with Payouts

RESOLVED
Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Amount $ 2500
Posted on July 16, 2014

I won atotal of 2420 and 2500 on 3-7-13. The money was said to be approved on 3-14 and processed on 4-1. I have had numerous conversations with the VIP Manager who more or less says everything is following as it should. I finally contacted my bank on 4-19 to find out about wire transfers. I was told the bank had a different number (routing) for wire transfers.I was not aware of a different routing number. I gave the Silver Oak casino the new number on 4-19. As of today, 4-24 Silver Oak is saying I made the mistake and they do not know how long it will take to clear. When asked about the second amount, I was told the first one had to be paid first. Can you please help me? I am on a fixed income and could sure use this money. I would appreciate your help.

Posted on May 8, 2013

Dear Player:

We will look into this matter and will get back to you soon.

AceRevenue Team

AskGamblers
Posted on May 12, 2013

Dear Silver Oak Casino,

Please let us know if there's some update regarding this case.

Posted on May 13, 2013

Dear Player:

Have you received your payments already?

Please confirm

Thanks

AceRevenue Team

Posted on May 16, 2013

Dear Player:

Since there is no reply from your side we assume you have received your Wire transfers already. Can we request AskGamblers to close this complaint?

Thanks

AceRevenue Team

Posted on May 20, 2013

Dear Player:

Once again, Can we request AskGamblers to close this complaint?

Thanks

AceRevenue Team

AskGamblers
Posted on May 24, 2013

Dear @susanjoc,

Please confirm if the issue has been resolved. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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