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Silver Oak Casino - Pending withdrawal and casino not responding

RESOLVED
Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Amount $ 100
Nephoros South Africa
Posted on September 29, 2020

I have a pending withdrawal for $100 which have been sitting and festering since 03/09/2020. I have contacted support numerous times, but all they do is say they will escalate and then then I don't hear a thing back from them. After getting fed up with waiting, I spoke with support again, and once more, they say they will escalate it, and I know I won't hear anything form them....
#8956653
It feels so scammy to me, I have a similar issue at affiliate sites like Slot Madness...

Posted on October 3, 2020

Hi Ryal--

I'm pleased to tell you that your withdrawal was paid to your wallet, Thursday: 10/1 Paid $100 (0.0093497) + No Service Fee BTC for transaction #109950475.

I wish you all the best,

Tawni

AskGamblers
Posted on October 3, 2020

Dear @Nephoros,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Nephoros South Africa
Posted on October 3, 2020

I am happy to say that my payout has been completed.

It's a bit strange that I had to go through a 3rd party, but now I found this very helpful community and site :D

AskGamblers
Posted on October 3, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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