Complaint #641 Silver Oak Casino

Payouts not received

By jaimev33

4 years ago

i have pending payouts with Silver Oak. There website states that they will payout within 5 business days for a bitcoin payout, I have been contacting them since the original payout on Oct 18th and they keep telling me to try back in a few business days. i try back in a few business days and they tell me to do the same thing again. Nothing gets resolved and i haven't received any payouts nor have they begun the process yet i have had all verified since my first payout request. These are the following payouts that I'm waiting on, the one for $236 they said was sent on october 22nd and i have yet to receive it. they made no mention of the one for $104 upon my last message with them:

Oct. 20, 10:37 am
Manager Withdrawal approved
$-104.00
Oct. 20, 10:37 am
Manager Withdrawal requested
$-104.00
Oct. 13, 07:29 pm
Transaction denied
$104.74
Oct. 13, 07:29 pm
Bitcoin Withdrawal approved
$-236.00
Oct. 18, 09:20 pm
Bitcoin Withdrawal requested

In addition, these are still pending and have had no movement at all:

Request ID
#9766404
Date
10/18/2021 9:20:46 PM
Method
Bitcoin
Amount
$ -199.49

Request ID
#9771867
Date
10/21/2021 5:33:01 PM
Method
Bitcoin
Amount
$ -206.28

Request ID
#9776833
Date
10/24/2021 2:58:44 PM
Method
Bitcoin
Amount
$ -220.78

Request ID
#9779937
Date
10/26/2021 6:12:10 PM
Method
Bitcoin
Amount
$ -350.06

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $642

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

4 years ago

Dear @jaimev33,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

4 years ago

Hi Jaime--

I'm pleased to tell you that your payment was issued to your wallet, Friday: 11/5 Paid $642 (0.01036269) + no Service Fees Bitcoin for transactions #119397612 ($114.00), #119397620 ($123.00), #119397626 ($138.00), #119397636 ($267.00).

Regarding the shortfall from your requested amounts, this is because you received bonuses relating to each withdrawal. All bonuses are non-withdrawable and as such, removed from your total withdrawal amounts.

I wish you all the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

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