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Silver Oak Casino - Over a month since Withdrawal my VIP Host not answering emails no payment

RESOLVED
Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Amount $ 2056
Posted on November 29, 2021

My VIP Host used to assist me and give me updates and answer my questions on Withdrawals. Now my inquiries get no response and my Withdrawal is way beyond their Terms and Conditions in terms of turnaround on a $2500 withdrawal.

I submitted inquiries in an email on 11/14 and 11/22 to no avail on a Withdrawal processed on 10/29.

Posted on December 3, 2021

Hi Douglas--

It's been quite a while since I've heard from you--I hope you've been doing well. ;-)

I'm pleased to tell you that your payment was sent to our processor, Tuesday: 11/30 Paid $2056 + no Service Fee for transaction #119965872. I would expect the funds will reach your account, early next week (possibly sooner).

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

As always, I wish you all the best,

Tawni

Posted on December 3, 2021

My VIP Host had been taking good care of me until recently, Tawni. I am glad this will be resolved soon! Always a pleasure to deal with you Tawni! Hope things are good for you.

Posted on December 6, 2021

I see the Withdrawal has hit my account. Thanks so much, Tawni! Have a great Holiday Season.
AskGambers, please close this ticket as Resolved.

AskGamblers
Posted on December 6, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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