Complaint #646 Silver Oak Casino

Over a month since Withdrawal my VIP Host not answering emails no payment

By DeFace65

4 years ago

Message on forum

My VIP Host used to assist me and give me updates and answer my questions on Withdrawals. Now my inquiries get no response and my Withdrawal is way beyond their Terms and Conditions in terms of turnaround on a $2500 withdrawal.

I submitted inquiries in an email on 11/14 and 11/22 to no avail on a Withdrawal processed on 10/29.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $2056

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

DeFace65

4 years ago

I see the Withdrawal has hit my account. Thanks so much, Tawni! Have a great Holiday Season.
AskGambers, please close this ticket as Resolved.

DeFace65

4 years ago

My VIP Host had been taking good care of me until recently, Tawni. I am glad this will be resolved soon! Always a pleasure to deal with you Tawni! Hope things are good for you.

Silver Oak Casino

• Representative

4 years ago

Hi Douglas--

It's been quite a while since I've heard from you--I hope you've been doing well. ;-)

I'm pleased to tell you that your payment was sent to our processor, Tuesday: 11/30 Paid $2056 + no Service Fee for transaction #119965872. I would expect the funds will reach your account, early next week (possibly sooner).

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

As always, I wish you all the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

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Delayed payments once agaon at Silver Oak

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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Bitcoin payment delay

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Max withdrawal of $500.

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So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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