Complaint #662 Silver Oak Casino

Over a month since the withdrawal and not being processed yet

By DeFace65

4 years ago

Message on forum

Usually, it is hung up in processing and I have to submit a complaint by now.

This withdrawal has not been processed and I have received no email regarding it from the Casino.

I would receive an email from the casino if my paperwork was deficient, but my paperwork is current with them until February, so that can't be the hang-up.

I am hoping this can be resolved soon.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $2123

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

DeFace65

4 years ago

Thanks, Tawni, once again you make things happen! We have the monies in the account already today Friday!

Your help is much appreciated, hope your winter is going well and healthy for you and yours.

Douglas

Silver Oak Casino

• Representative

4 years ago

Hi Douglas--

Happy New Year! It's been a while since I've heard from you...I hope you've been doing well. ;-)

I'm happy to tell you that your payment was sent off to our processor, yesterday: 1/25 Paid $2123 + no Service Fee for transaction #121112380. I would expect the funds will reach your account, early next week (possibly sooner).

As always, I wish you all the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

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They needed me to update my ID, so I did, and it was approved with no further requests.

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I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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