Complaint #698 Silver Oak Casino

Over a month and withdrawal still has not been sent

By Daniel T.

3 years ago

Requested a withdrawal on Oct 28 and was approved on Nov 10. The withdrawal was made by Bitcoin.

I used CREWPON bonus that came with no max cash out and 15x playthrough.

Live chatted several times with customer service and escalated twice yet the money has yet to be deposited into my Bitcoin wallet.

I have attached the transaction list.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $1120

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dannydt

• Minnesota

3 years ago

Update: Full payment was sent to my Bitcoin wallet today. The complaint can be closed as resolved. Thank you!

Dannydt

• Minnesota

3 years ago

My apologies, the amount is $1120.

Thanks

AskGamblers

• Support Team

3 years ago

Dear @Dannydt,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

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Max withdrawal of $500.

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They needed me to update my ID, so I did, and it was approved with no further requests.

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I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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