Ok so I requested a bitcoin withdrawal of $2500 on November 1, 2020. After about a month and much contact back and forth I received a partial payment of ~$1500. This was early december 2020.
The remaining payment due to me is $1,000. It was supposed to be sent the following week, but that did not happen.
Since receiving the partial payment more than a month ago, I have been waiting patiently and politely asking for updates 1-2 times a week.
Everytime we chat the response is the same. They just tell me to wait for the funds to arrive next week. I say ok then another week passes and the payment does not arrive. Then I start the same routine all over again.
They always assure me that nothing is wrong, but just continue to stall on this week after week. It's been way too long now so I have to complain.
FYI: I should add that I am fully verified and this withdrawal was approved by the casino a long time ago. The payment is extremely late even going by the very longest time frame stated in the casino's terms and conditions.