Complaint #486 Silver Oak Casino

Non payment of delayed payments

By Dnsjh1

7 years ago

Message on forum

I have waited since Feb. 17 2019 for 4 withdrawals and none has been paid. 1) 02/17/19 $350 dollars ID#7948143.

2) 02/24/19 $400 dollars ID# 7963509

3) 02/27/19 $300 dollars ID#7963509

4) 03/1/2019 $300 dollars ID#7972377

TOTAL AMOUNT $1350 dollars.

I have spoken to many managers and chat with many agent numerous of times < personal info removed > all manger they ensure me i would get paid. Nothing. Chat with agents all i get I will forward this case to our finance department and escalated this case. I was told withdrawals is approve , all my documents are in order. Nothing but the run around.

Please advise thank you

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $2040

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Dnsjh1

7 years ago

This issue has been resolved, I would like to thank askgamblers and Tawni solving this issue. Thank You for all your work keep up the good work.

AskGamblers

• Support Team

7 years ago

Dear @Dnsjh1,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Silver Oak Casino

• Representative

7 years ago

Hi Steven--

By now you should have received the wire from the 9th, as this was confirmed as completed by our processor, last week.

The wire sent off on the 17th, I expect to be completed today or tomorrow, so you'll likely have this before the end of this week.

All the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

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They needed me to update my ID, so I did, and it was approved with no further requests.

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