Complaint #685 Silver Oak Casino

No response after submitting documents for verification

By stv0626

4 years ago

I submitted my documents 10 days to 2 weeks ago and no one has ever responded. I googled the issue to see if others have experienced the same thing and it's obviously very common for them to do. Seems like they give people free chips and spins hoping they will deposit money, but then never respond to those who actually win money. It's hard to believe how many different people have had to go through this and this casino can still be operating.

Disputed Casino Silver Oak Casino

Reason Verification issues

Amount $100

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

stv0626

3 years ago

I finally received $100 via bitcoin which is the maximum you can receive (hidden in terms and very misleading) because I got my balance up to $900 from an initial no deposit $30 chip.. If the maximum I was supposed to be able to receive was $100 why would it say withdrawable balance balance $900.? It should have said withdrawable balance 100 even if I had an $800 balance. I'm thankful to the ask gamblers website for helping me retrieve that money and I'm happy I received the $100. It was still a ton of time and effort to get a response in the first place. She made it sound like they did nothing wrong but their website clearly says updating documentation can take up to 72 hours. It was weeks and only after I got your website involved. Thanks again.

AskGamblers

• Support Team

3 years ago

Dear @stv0626,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

3 years ago

Hi Steve--

Before I give you information on your payment, I'd like to address the emails you sent me, last week...

On Thursday, I received a copy of only the front of your ID (even though I'd mentioned in my previous post that we needed a copy of the back). Your message in the email was this:

"Please send whatever can be sent asap. Ty."

I replied the same day explaining we needed a copy of the back of the ID, which you sent, Friday...along with this lovely message:

"I sent the documents in multiple times. My balance up until about 3 days ago was between $700-900. I kept waiting for a direct response to my email address and when I never received one, I gambled recklessly thinking I'd never see $1 of it and lost everything over the last 3 days. Of course I would've never gambled like that if there weren't so many similar complaints online about you doing the same thing to so many others. Make me a fair settlement offer.
If not, Jesus WILL hold you ac" (remaining message cut off by photo)

This was followed up by your next email, Saturday:

"Hi Tawni, thanks for not getting back to me as I expected. What are my bonus points worth? I'm sure you don't know who Jesus Christ is because if you did you wouldn't be doing what you do. I'm trying to help you understand what's about to happen becau" (remaining message cut off by photo)

Let's begin with your email from Friday: This was a free chip and you were never going to receive more than $100, according to the terms, which was already explained to you. Whether you had the self-control to maintain more than that in your withdrawal amount is your issue--not mine and not the casino's. It's irrelevant, anyhow, due to the free chip term.

Again, you've not spent one thin dime in our casino. You've used Jesus in an effort to strong-arm money which was not even due to you (above the $100)...and then used Jesus' name to cast some sort of threat on me. If you genuinely believe this is the best tactic to use towards someone who was trying to help you, you are severely misguided.

You should know that the payment was issued to your wallet, earlier today: 10/9 Paid $100 (0.00513505) + no Service Fee BTC for transaction #127073421.

This was paid to you, NOT because of your horribly offensive and rude emails. It was paid to you because it was due to you, according to our terms. Truth be told, I did not want this payment to be issued, but I took care of it because it was the correct thing to do. I also made certain that you are banned from every one of our casinos...because this is also the correct thing to do.

Tawni

Silver Oak Casino Complaint Stats

Resolved 503 / 523

Avg. Amount $3,698

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 460 out of 478 complaints in this category have been resolved.

This operator's average complaint duration is 26 days, while the average duration across all operators is 8 days.

Silver Oak Casino Complaints

See all complaints for this casino

Delayed Again Twice

I love playing here, but I feel like I continuously have to complain here on a delayed payment.

I have one withdrawal from the middle of last month that was continuously being denied. Now it’s been pushed through and is past their payout limits. I have another one that’s timing out as well.

I’ve tried to work with the customer service, but all they keep saying is that my payout is being escalated.

Resolved

$3,089

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

Resolved

$2,500

Delayed payments once agaon at Silver Oak

Silver Oak Casino is still my go-to and their gaming is great. Unfortunately I am experiencing another delay in payment. Over a month ago (4/18) I withdrew $1526 which with the bonus removed should pay out $1194. It still had not been paid out over a month later.

I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

Resolved

$6,920

Months Delayed Payment

Almost 2 months and still nothing. I love Silver Oak but I have not gotten paid or help. The payments are beyond delayed. I’d appreciate any assistance you can provide. Thanks. Usually it’s good. Thanks. It’s been too long. The payments are delayed. Why do you want to keep the payments delayed?

Resolved

$12,465

Big win in line with rules and they just declined my second payout after i got the first of several

I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

Resolved

$22,000

Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

$7,500

Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

Resolved

$500

Delayed Payment SilverOak and 2500 USD

Love SilverOak but every now and then like this one, the payment gets way delayed and no one can push it through. This $2500 request was from 7/6/25 which is 18 business days ago. Way past their stated wait times. It was “escalated” last week but they said that “review” itself takes an additional 72 hours. That has passed as well with no response.

Resolved

$2,500

Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

Resolved