Complaint #583 Silver Oak Casino

No payments

By Dnsjh1

5 years ago

Message on forum

Non-payment of $7500.00 plus $600.00 = 8100.00.

On Jan. 09, 2021 won an Jackpot of $7500.00 plus in Jan. 2021 won $600.00. I have not received any payments for these winnings. Its has been one month to the day that I have checked my account and nothing has been paid. I had chats with with Ralph <surname removed> on Jan. 11, I was inform ($600.00) pay out amount $384.00 and the ($2500.00) pay out amount $2245.00 was approved on Jan. 4, 2021 it would take 3-10 business days to see it in my bank account. NOTHING.

On Jan.27. 2021 had a chat with Morgan <surname removed> was inform that both payments above was sent to payment on Jan. 20. its now Feb. 8, 2021 One month has passed I have not received any payments on my withdrawals. The other two (2) $2500.00=($5000.00) is still in my account waiting for review upon approval. I have checked with my Bank , it takes 3-5 business day to have funds transfer once receive.

Ms. Tawni. Please check these withdrawals as they are well over due.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $7589

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dnsjh1

5 years ago

Ms. Tawni,
Yes, all my funds were deposited into my bank account. Once again thank you. You did excellent job seeing that my issues were resolved. All issues are resolved and the case is closed.

Steve.

AskGamblers

• Support Team

5 years ago

Dear @Dnsjh1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

5 years ago

Hi Steve--

Regarding the coupon issue, this really isn't something within my wheelhouse, but I can tell you this has to do with wins vs. losses. My best suggestion would be to speak with a VIP Host who can explain things better and help guide you to getting your bonuses reinstated.

On the money side of things, all of your wires were confirmed as completed on the 15th, so I would guess the funds have already reached your account. ;-)

I wish you all the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

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I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

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I have sent them the documentation of my bank.

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I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

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They needed me to update my ID, so I did, and it was approved with no further requests.

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