Complaint #616 Silver Oak Casino

No payment after two months

By Salvatore D.

4 years ago

I made a withdrawal on June first, more than two months have passed and I’m still getting the run around. I’ve submitted my documents five times, I was told by the casino host that my docs were ok and he was escalating my payment. Aug 7 and my withdrawal is still unprocessed. I’ve been in touch by email with the casino host for the last month, we have communicated multiple times without success.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $1837

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

dragon727

• California

4 years ago

Issue has been resolved. Thank you askgamblers,

Silver Oak Casino

• Representative

4 years ago

Hi Salvatore--

I apologize for the frustration you've been having with this.

I'm pleased to tell you that your first payment was sent to our processor, Wednesday: Paid $1837.00 + no Service Fee for transaction #117485162. I would expect to have tracking for this towards the middle of next week. I'll be sure to update you once I receive your tracking.

As you are receiving check payments, we cannot issue your next check until your first check has cleared your bank. If you'd like to receive your next payment faster, this can be done by changing your preferred payment method to either a bank wire or Bitcoin (Bitcoin is always the fastest/easiest method). If you would be open to changing your method of payment, please drop me an email (I've attached my email address for you to reach me at).

All the best,

Tawni

AskGamblers

• Support Team

4 years ago

Dear @dragon727,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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