Ag Awards

Silver Oak Casino No pay out

Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Amount $ 2100
Posted on July 16, 2014

I was approved for a withdrawal of $2,000 on 4/15/11. I still have not received my money 40 days later. Nobody answers the 800 number, live chat claims I need to speak tho the withdrawal department but they won' answer. My e-mails come back with an auto response, but no follow up. Their site states they take payouts very seriously, and will process them in 7-10 but I am beginning to think that is a complete scam. Is there anything I can do?

Posted on May 26, 2011

Dear Player:

We will check this issue with the casino and will get back to you soon.

AceRevenue Team

Posted on May 27, 2011

I still have heard nothing helpful from Silver Oak. Last night someone on live chat told me it had only been 22 business days, even though their website states 7-10 days.

Posted on May 30, 2011

Dear Player

A check has been sent out on 5/30/2011 at 1:47:03 PM. Please contact our CS agents for tracking information available.

Best Regards

AceRevenue Team

Posted on May 31, 2011

Glad to hear they have sent the check a full 45 days after the request. I will let you know if it arrives. I am keeping my fingers crossed.

Posted on June 2, 2011

Dear Player:

Please let us know once payment has been received.

Best Regards

AceRevenue Team

Posted on June 3, 2011

I received my check today. Nearly 45 days after the request. I hope it doesn't bounce. To the AskGamblers website, I say thank you. To the "Ace" customer service folks at the casino, you should be ashamed of yourselves. You have a top notch website that is fun to play, your live chat help is excellent as long as you are depositing. Once you need a withdrawal there is simply nobody available to help you and nobody to respond to an e-mail. This one experience has completely ruined my impression of your casino. Don't expect me to return or to patronize any of your other casinos.

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