Complaint #728 Silver Oak Casino

No funds received and no reply from support

By pogaward

2 years ago

No reply no communication, took 10 usd for verification. Probably gone.

Terms explicitly say:

"Approval of Withdrawals

All withdrawal requests must first be reviewed and approved by the Casino before being sent for payment.

All withdrawal requests will be reviewed within 7 business days from the date of the request.

A maximum of $2,500 will be approved per pay period. Ineligible requests will be denied within that time frame.

Payment will be made in 7 to 10 business days after approval. A maximum of $2,500 will be sent per week. All balances will be sent the following week(s). This amount may vary due to processor limitations.

Please be aware since this is an international transaction, your bank and/or other banks involved may charge additional currency conversion and processing fees."

I have been waiting since the Oct 11th, this is now 14 days as it is 25th.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Silver Oak Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Silver Oak Casino

• Representative

2 years ago

Hi Edward--

It's always helpful to read the terms and conditions at any online casino, before playing:

NO DEPOSIT BONUSES (FREE CHIPS, FREE SPINS)

4. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.

17. The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, he/she will not be able to withdraw any winnings generated by playing on said chip.

--

After using multiple free chips in a row, you built your withdrawal on your FIFTH free chip. You never made a single real money deposit between any of those free chips. As a result, your withdrawal was denied and your winnings were voided, in keeping with our terms.

You also pointed to a 'Manager Withdrawal'--this is explained in our terms, as well:

ADDITIONAL TERMS APPLICABLE TO ALL BONUSES

13. An approved "Manager Withdrawal" represents a portion of your balance that was removed because it was not eligible for withdrawal. This amount could be Bonus funds (which are non-cashable) or because you have exceeded the Maximum Withdrawal Amount on your last bonus, with excess funds removed.

--

As you did make a $10 Bitcoin verification deposit upon making your withdrawal request, the funds from that were returned to your wallet on Oct. 11th.

I've forwarded all the necessary evidence to AskGamblers management as proof that what I've stated is accurate.

Tawni

AskGamblers

• Support Team

2 years ago

Dear Silver Oak Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

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I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

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Max withdrawal of $500.

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They needed me to update my ID, so I did, and it was approved with no further requests.

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