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Silver Oak Casino - Need Help Getting Win From July Approved

81 hours left for Silver Oak Casino to respond.
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Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Amount $ 9901.25
Posted on September 15, 2020

I currently have (4) pending wins. The oldest in the amount of $2401.25 is from July 29. I also have (3) for $2500 each, one from July and two from August.

I have sent emails and have gone on chat every day for the past month. It has been escalated MANY times and no response. I’m truly at my wits end on what to do?

Please help!!!

Posted on September 19, 2020

Hi Bonnie--

I sincerely apologize for the difficulties you've been having with this.

I've reviewed your account and I see that two withdrawals have already been sorted:

9/17 Paid $2250 + no Service Fee for transaction #109610239 - this wire was confirmed as completed by our processor, yesterday, so I would guess the funds will land in your account Monday or Tuesday (if not already).

9/15 Paid $2181 + $20 Service Fee for transaction #109570701 - this wire was confirmed as completed by our processor, Thursday, so I would guess the funds will land in your account Monday or Tuesday (if not already).

Two more withdrawals are scheduled to be sent off to our processor, Monday. As soon as I receive the transaction details on this, I'll be back with another update.

Have a great weekend,

Tawni

Posted on September 19, 2020

Thank you SO much Tawni. This is fantastic news. I hated to make a complaint but I was facing a lumpectomy on 9/17 and knew I would be missing work and could really use these winnings! Getting these paid will help make my recovery from cancer so much better because now I won’t have to worry about money.

I have one more recent win. Can you watch out for that as well to make sure it gets approved and paid in a more timely manner this time?

Thank you again!

Bonnie

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