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Silver Oak Casino - My withdrawal is still pending for months

RESOLVED
Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Amount $ 100
Genewey South Africa Message
Posted on October 5, 2020

Goodday my Username is Genewey and I have been waiting for my withdrawal of $100 for months now after i have passed through all the verification and security requirements, I have given all of my wire transfer information and still waiting, I dont now what is taking so long and when will it come through please help me resolve this problem.

Posted on October 9, 2020

Hi Genewey--

I apologize for the difficulties you've experienced with this.

I'm pleased to tell you that your payment was sent to our processor, yesterday: 10/8 Paid $100 + no Service Fee for transaction #110116644. I would expect you'll find the funds in your account, towards the middle of next week.

I wish you all the best,

Tawni

Genewey South Africa
Posted on October 10, 2020

Goodday I really appreciate your response, unfortunately I will have to close the complaint as soon as I receive the funds.

Posted on October 14, 2020

Hi Genewey--

I've just checked with our processor and they've confirmed that your wire was completed on the 12th. With this in mind, I would expect the funds are in your account, already--if not, certainly in the next day or two.

All the best,

Tawni

AskGamblers
Posted on October 14, 2020

Dear @Genewey,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Genewey South Africa Message
Posted on October 15, 2020

Thank you so much for your help it has came through, hope you have a superb day, I appreciate your time and effort.

AskGamblers
Posted on October 15, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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