Complaint #773 Silver Oak Casino

Missing payments and given the run around

By Ajkwon415

1 year ago

I won $8447.71 on 10/10/24. It got split into 4 payments: $2500, $2500, $2500, and $947.71. The 1st approval was on 10/24/24 and I received a payment of $2480 on 11/25/24. According to Customer Service, my 2nd $2500 was approved on 11/4/24 and 3rd $2500 was approved on 11/11/24. The $947.71 was approved on 12/5/24. I have yet to receive any of these payments and it has been over 2 months. Customer service and Supervisors are unhelpful and keep telling me to wait. One VIP host actually gave me a date of when to expect my payment (12/15/24) which never happened. They gave me false promises of follow up emails which never came and still have no response past "we sent it out" but that was months ago and money was never received. I have been following up weekly and sometimes everyday and there is no resolution. Please help.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $5947.71

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Ajkwon415

1 year ago

Payments were finally all received. Thank you.

AskGamblers

• Support Team

1 year ago

Dear @Ajkwon415,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

1 year ago

Hi Anita--

I sincerely apologize for my late reply--I had attempted to respond previously, but for whatever reason, my reply did not take once I hit the 'post my reply' button. I didn't realize this until after your complaint had expired. :-/

The good news is that our processor has confirmed that all three of your wires have now been completed (as of 1/14). With this in mind, I'm quite certain the funds have landed in your account by now.

I'm very sorry for all the difficulties you've experienced with this.

All the best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

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Delayed payments once agaon at Silver Oak

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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Banking information for withdrawal

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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Bitcoin payment delay

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Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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Delayed Payment SilverOak and 2500 USD

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Casino declined 1700 withdrawal after Litecoin verification

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However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

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