Complaint #762 Silver Oak Casino

How long is to long for payments

By James J.

1 year ago

I am not trying to be a nuisance but I am asking for help to resolve the lengthy delays of payment from Silver Oaks. I have 38 withdrawals pending and I understand their process and the 3rd party delays. However, my oldest withdrawal is now from April, 2024. Any help or assistance with this would be greatly appreciated. I don't know what else to do.

Thank you in advance for your consideration.

< full name removed >

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $72700

Discussion

AskGamblers

• Support Team

1 year ago

Dear @jjj4620,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

1 year ago

Hi James--

Another payment was sent off to our processor, earlier today (Monday), covering two withdrawals ($5000, less fees). I would expect you'll find the funds in your account, early next week (possibly sooner).

Your next payment is scheduled to be sorted on November 4th.

As you still have another 25 withdrawals to go, I'd like to ask if you would be amenable to closing this complaint and dealing directly with me for the duration? I've attached my email address for you to use, to get in touch with me and I can assure you I will continue to update you weekly via email. Further, you can always re-open this complaint if you have further difficulties (you won't). ;-)

If this works for you, please let AskGamblers know with your reply to this complaint.

Much appreciated,

Tawni

jjj4620

• Michigan

1 year ago

Thank you for the update Tawni.

I will check my accounts to verify.

Have a great weekend.

Silver Oak Casino

• Representative

1 year ago

Hi James--

It's been a good week, this week. ;-)

First, your payment from 10/16 was confirmed by our processors as completed on the 21st.

Next, we sent a payment to our processors, Wednesday...and this one was confirmed as completed just hours later. Here are the transaction details for this wire: 10/23 Paid $4980 + $20.00 Service Fee for transactions #170881865 ($2,500.00), #170881874 ($2,500.00).

I would expect you'll find the funds for both wires in your account already.

Your next payment is set to be sorted on the 30th. As soon as I have more details on this, I'll be back with another update.

In the meantime, have a great weekend ahead...

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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Max withdrawal of $500.

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They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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