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Silver Oak Casino - Have not received winnings of $987

RESOLVED

Complaint Info

Disputed casino

Silver Oak Casino

Amount

$ 987

Posted on January 7, 2022

I requested a payout sometime in October or November of 2021. During my follow up with the Casino, I was told that the funds were sent to the provider on 12/4.

Normally, the time frame they provide from which the funds are sent to the provider and to my account is 7 to 10 business days.

However, I been over a month, not including the time it took for the funds to be approved. I sent a follow up email, but no response.

Posted on January 8, 2022

This withdrawal was requested on 11/1 to be exact.

Posted on January 11, 2022

Appears at this point that it's possible I won't receive the funds for several more days or weeks. I do not think this complaint will get resolved. It's a shame because I've been playing at this casino and the sister casinos for several years and have always been patient. They need significant improvement on their withdrawal process.

Posted on January 14, 2022

@AskGamblers

This complaint has been resolved even though I did not receive a response from the casino. The wire transfer was received this morning.

AskGamblers
Posted on January 14, 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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