Complaint #443 Silver Oak Casino

Falsely accusing me of using multiple free chips

By david c.

7 years ago

Message on forum

After months of verifying my account i was ready to withdraw my $100 winnings from my free chip bonus i had redeemed. After all this hassle they finally hit me with the, 'multiple free chips redeemed without depositing', this claim is 100% false. They provided no proof and took the $100 off of my account. I just really want to know why they blatantly lie over $100. i just want a better explanation, because as far as i'm aware the system doesn't even allow you to redeem a second free bonus without depositing, as i tested it on another sister site.

Disputed Casino Silver Oak Casino

Reason Bonus abuse

Discussion

AskGamblers

• Support Team

7 years ago

Upon the information and evidence provided on behalf Silver Oak Casino management within their latest post, AskGamblers Complaints Team confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Silver Oak Casino

• Representative

7 years ago

HI David--

I've looked at your account and your claim and no one has lied to you. In the past four months, you have only used free spins and free chips--there was not one single real money deposit.

Our terms are quite clear with this:

https://www.silveroakcasino.com/terms-conditions/

No Deposit Bonuses (Free Chips, Free Spins)

4. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.

I've attached your transaction history as proof of what I'm stating.

I'm sorry, but you are not eligible for the withdrawal.

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

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They needed me to update my ID, so I did, and it was approved with no further requests.

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