Ag Awards

Silver Oak Casino - Does not pay withdrawal

Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Posted on May 16, 2014

i request a withdraw well over a month ago. Every time i speak with someone about the status they just tell me to contact us tomorrow that has happened 5 times already the last time they told me they don't know when i will be paid "we just have to wait it out" is what they told me. I am highly doubtful i will every be paid

Posted on April 20, 2012

Hello spotty2123,

I looked at your account and it shows me that your payment was sent and you were notified with the payment details via email.

Thank you very much,

The Silver Oak team

Posted on April 23, 2012

Dear spotty2123:

According to Silver Oak Casino. Payment has been sent out as a Money Transfer. For security reasons we are unable to post that information here however you are more than welcome to contact SOAK Customer Support Agents and request your pick up information.

Best Regards

AceRevenue Team

Posted on April 27, 2012

Dear spotty2123:

Please confirm your payment has been received.

Best Regards

AceRevenue Team

Posted on May 2, 2012

Dear @spotty2123,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on May 6, 2012

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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