Ag Awards

Silver Oak Casino - Does not pay me my money

Complaint Info
Disputed casino Silver Oak Casino
Reason Bonus abuse
Posted on May 16, 2014

I have Wager no deposit 100€ and won tournament money and i sent I.D and all documents but no answer and cant do whitdraval???is this Casino A JOKE?

Posted on April 22, 2013

Dear Player

We will look into this matter


Posted on April 22, 2013

Dear Player:

First of all please be aware that players from Finland cannot redeem Free Chips "Customers from the certain countries are presently unable to join or may be restricted to play without receiving promotional offers from the casino" http:/­/ww­w.s­ilv­ero­akc­asi­no.c­om­/te­rms­-co­ndi­tions/

You are more than welcome to check Silver Oak's list of restricted countries.

Also, total of 25 Free chips in a row have been redeemed for a total amount of $1724.50 in free chips. No deposits in between were ever made.

As per casino rules only one free chip is allowed per player. "Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus."

Also two different accounts were opened from same IP, computer which is also not allowed.

We have checked and no withdrawal requests were ever made on the casino.

Hope this clarifies your misunderstanding.

AceRevenue Team

Posted on April 29, 2013

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Silver Oak Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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