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Silver Oak Casino - Denied Withdrawal

RESOLVED
Complaint Info
Disputed casino Silver Oak Casino
Reason Declined payment
Posted on May 16, 2014

I deposited 150 to silver oak on 4 February. I get a confirmation email saying it was processed successfully. I play and get my balance to 1000 over a couple of play periods. I send in all documents and request withdrawal on the 10th for 1000 and start waiting. Later that day I deposit 75 with same card and play slot and lose.

Yesterday (15th) I get informed that the withdrawal was declined, I call and they say that the 150 initial deposit was declined! and that winnings were void! how convenient for them!..

Amazingly enough the 75 dollar deposit was approved right after I lost the money.

I spoke with John..a manager there and he said I need to talk with the withdrawal people...to see if I deposit 150 again, maybe they will honor the winnings. I hope so, otherwise it seems very suspicious!

Posted on February 17, 2014

Quick update, I spoke with Mike today ( manager), he was very courteous on the phone and agreed to take up my cause with the withdrawal dept. He said give him 24 hours. After 2 hours I get an email from silver oak saying 1000 has been put in my account and can be withdrawn. I have submitted the request and finger crossed. If this works out..I will sing this casinos praises. Updates as they happen.

Posted on February 18, 2014

Hi nicktbvt82,

I am glad to see things have been sorted out. Please let me know if you require any further assistance regarding this issue.

All the best,

Tawni < removed >

Posted on February 18, 2014

Thank you. Please keep this open until I confirm payment.

Posted on February 21, 2014

Hi nickbvt82,

Just wanted to know if you have confirmed the payment yet?

All the best,

Tawni < removed >

Posted on February 21, 2014

Payment not received yet. Has it been sent? I did not get a call asking for my prefers deposit method

Posted on February 27, 2014

Hi Nick,

Just to follow up, I did email you yesterday regarding this and I also checked the FedEx tracking and have noted that the check was delivered to your address today.

Glad this has been completed, enjoy your winnings!

Tawni

Posted on March 2, 2014

Hi nickbvt82,

The check was sent February 21st. Would you please be so kind as to let me know when you receive it.

Thanks,

Tawni < removed >

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