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Silver Oak Casino - Delaying payment beyond advertised payout time frames

RESOLVED
Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Amount $ 2505.41
Posted on September 21, 2020

Ok I made a withdrawl request on 9/23/20. I did not use a bonus only money that I deposited. On 9/4 I recieved emailed that all documnets had been approved. Copy of email seen below. It is sliveroak payout procedure to wait 7 to 10 days. I did that. So now every day I check in with live chat to see where my money is. The first few days it was waiting for casino aporove all documents are approved. Give us more time. Another week pass same thing every day. 9/18 I was told just ne patience money will be tbere shortly. I just wanna know when I will be paid plain amd simple

Posted on September 22, 2020

Withdrawl request was final approved on 9/22/20. Hopefully I'll have my money in a week or so

Posted on September 26, 2020

Hi Brian--

I apologize for the frustration you've experienced with this.

You likely are already aware that your withdrawal was paid to your wallet, earlier this week: 9/23 Paid $2500 (0.23843588) + no Service Fee BTC transaction #109734021.

I wish you all the best,

Tawni

AskGamblers
Posted on September 29, 2020

Dear @Bjordan99,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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