Complaint #499 Silver Oak Casino

Delayed Withdrawals approved and pending approval

By Julie R.

6 years ago

Hi,
My name is Julie,

On June 29, 2019, I registered for Silver Oak Casino. I made several deposits and I had the chance to win and make withdrawals.
However, my first withdrawal was on July 19th and since then I have not received anything.
On July 2, I sent my documents.
On July 8, the casino asked me to confirm my exact address.
I responded to their email the same day.
On July 9, I received an email saying that my account verification was complete and up to date.

On August 13, I sent an email to the casino and on August 14, I had an answer that told me to use the live chat.

On August 17, I use the live chat and despite that, I have not received anything yet.

my account verification completed 28 days ago
My first withdrawal was requested 25 business days ago.
My last withdrawal was requested 15 days ago.
In their terms and conditions, it is stated that payments are made between 7 to 10 days after approval.

I see here that it seems like a recurring problem, but I'm reassured, because the problems seem to be resolved.

Here are the details of the withdrawals. $ 7831 minus bonuses.

Pending withdrawals approved not receive
$ 750 - $ 384 (bonus) = $ 366 express payment approved on july 19
$ 2500 - $ 370 (Bonus) = $ 2130 approved on august 2

Total approved not receive $ 2496

Pending approval withdrawals
july 26 I request $ 1850
july 29 I request $ 1,000
august 2 I request $ 1731

Total pending approval $ 4581

Hoping that you can help me,

Regards,
Julie.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $6113

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Jujube

• Canada

6 years ago

I Tawni,

Everything is in order, the payments has been received. The file is settled, thanks for your help.

Thanks Askgamblers for your help, the file can be close.

Julie,

AskGamblers

• Support Team

6 years ago

Dear @Jujube,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Silver Oak Casino

• Representative

6 years ago

Hi Julie--

The second wire you received would have been for this withdrawal: 9/11 Paid $2250 + no Service Fee for transactions #101121513($1600), #101290157($650).

Your final withdrawal was sent off to our processor, last week: 9/17 Paid $1367 +no Service Fee for transaction #101536554. I've checked the processor detail and I see the wire was confirmed as completed on the 23rd, so you should have this in your account by now.

I wish you all the very best,

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

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