Complaint #672 Silver Oak Casino

Delayed payments beyond reasonable period

By rhoney38

4 years ago

Message on forum

I presently have twenty-four (24) pending withdrawals at Silver Oak Casino. The total of these withdrawal requests is $51,000 with no payment at all since February 3. Surely 8 weeks is beyond a reasonable period to get payment. I have attached herewith a copy of my latest email to the casino for proof of claim.

Your assistance to rectify this matter will be greatly appreciated..

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $51000

Discussion

AskGamblers

• Support Team

4 years ago

Dear @rhoney38,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

4 years ago

Hi Randall--

Here are the payments issued since my last reply:

5/15 Paid $2118 + no Service Fee for transaction #123314326
5/18 Paid $5000 + no Service Fee for transactions #123366998 ($2,500.00), #123366997 ($2,500.00)
5/22 Paid $2000 + no Service Fee for transaction #123440074

All of these wires have been confirmed as completed by our processor and I would imagine the funds have found their way to your account by now.

It appears that with these last three wires, all payments have now been issued. ;-)

I wish you all the very best,

Tawni

AskGamblers

• Support Team

4 years ago

Dear Silver Oak Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Silver Oak Casino

• Representative

4 years ago

Hi Randall--

It looks as if there was a bit of a backlog, however, the logjam seems to have worked itself out. ;-)

Your payment on the 3rd was confirmed as completed by our processor, yesterday.

Another payment was sent to our processor, last week: 5/10 Paid $3640 + no Service Fee for transactions #123241947 ($2,000.00), #123241948 ($1,640.00). This payment was also confirmed as completed, yesterday.

I would expect you'll find both wires in your account today or tomorrow (if not already).

Also, a payment was sent to our processor, Sunday: 5/15 Paid $2118 + no Service Fee for transaction #123314326. I would expect this wire to reach your account towards the end of this week.

Later today, another approval will be sorted. Once I have a bit more news for you, I'll be back with another update.

Tawni

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

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Delayed payments once agaon at Silver Oak

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I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

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I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

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Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

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Bitcoin payment delay

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Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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Delayed Payment SilverOak and 2500 USD

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However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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