Complaint #502 Silver Oak Casino

Delayed Payments (always)

By Jon S.

6 years ago

Message on forum

Bitcoin withdraw requested on August 31st for $186.07. At this time I was VIP level 3....which states "fast track on withdraws" . Terms and conditions state "All withdrawal requests will be reviewed within 7 business days from the date of the request". At this time (17 business days later) it has not been reviewed.

Webster definition of the word "All" states "the whole amount, quantity" .

But lets be very clear with this group of casinos (Silver Oak, Raging Bull, Palace of Chance, Dreams, Cool Cat, Royal Ace, Slots Garden, Grand Fortune, Club Player, Ruby Slots) If you make a withdraw request the word "all" does not apply. In fact the word NONE should in my experience. I have had at least 10 withdraw requests (some of them cancelled after approval timeframe had passed)....keep in mind nearly all of these while I was VIP Player...more to come on that in a different complaint. They like to use the word "escalate" alot...or very vague terms such as "soon". If you get a check you very well may have to open a checking account somewhere else as they won't issue you a payment with many major banks. Information they won't tell you. They will say they have had an increase in payments and thats the reason for the delay. It just baffles me how they can use the word "all" when they give you the timeframe...and then literally 100% of my requests (as a VIP player at the time) do not meet those time frames.

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $186.07

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

We would also like to use the occasion and suggest to player to submit new complaint regarding their outstanding payments which were not part of the current complaint and not related to this casino brand.

Thank you all for your cooperation.

juanbonds

• Minnesota

6 years ago

I received the Silver Oak payment yesterday. Still expecting the one that was $900+ one from Royal Ace and approved much earlier. Also still awaiting call from customer service that I was promised over 3 weeks ago regarding VIP status being stripped with no good explanation

Silver Oak Casino

• Representative

6 years ago

Hi Juan--

All is good, with one exception--I need to receive your Bitcoin crypto address.

I'll be sending you an email regarding this. As soon as I receive your crypto addy, I'll arrange for your withdrawal to be issued.

Tawni

AskGamblers

• Support Team

6 years ago

Dear Silver Oak Casino,

Please let us know if there's some update regarding this case.

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

See all complaints for this casino

Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

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Delayed payments once agaon at Silver Oak

Silver Oak Casino is still my go-to and their gaming is great. Unfortunately I am experiencing another delay in payment. Over a month ago (4/18) I withdrew $1526 which with the bonus removed should pay out $1194. It still had not been paid out over a month later.

I also have two $2100 withdrawals from last weekend that the VIP management is trying to say my cards and account aren’t verified and more bonus amounts will have to be removed. My account and cards are already verified and I believe these will also be delayed and outside of their payment processing dates.

I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

Thanks!

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Months Delayed Payment

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I have been playing with this company for years. They run several Inclave casinos. I finally hit it big, $22k! I lived in Nevada for years, so I'm used to the royal treatment with a big win. So to my surprise, I got the opposite. They stripped my ability to play with Bonus play anymore and my ability to use their expedited Coindraw service. As you will see in all the provided receipts, I was scheduled for 2nd payment 11/10/2025 at roughly 5:00am. Well surprise, surprise! it's almost 2pm, on 11/10 and they just actively ignored my support chat i opened for 30 min. I really hoped I did not have to take this public. Was wishing you can work with me to get what is rightfully owed to me. or you best recommendations for a law firm that specializes in online casinos not paying out. thanks again

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Banking information for withdrawal

I have sent them everything - my last month's big statement, and they’re saying it wasn’t funded over $20 at the end, then I sent the recent page of the current bank statement that has not come out yet. The recent documents of it with the balance, and they are still not they were allowing me to wait till the new bank statement comes out.

I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

Resolved

Delayed payment 7500 USD

I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

I reached out to Silver Oak, and they are now saying that payment will be processed in another 7 to 10 business days, but I am not confident in their response.

Resolved

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Bitcoin payment delay

I was given a $300 VIP credit.

Max withdrawal of $500.

Once I hit the playthrough requirement, they will immediately take away the amount you won from the screen and leave the amount you can withdraw.

So on Aug 7, 2025, I submitted a Bitcoin withdrawal request of $500.

They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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Delayed Payment SilverOak and 2500 USD

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Casino declined 1700 withdrawal after Litecoin verification

I won $1,700 from free spins at Silver Oak Casino, and my balance showed as withdrawable. I was told to send $10 in Litecoin to verify my crypto wallet. I sent it as instructed and received a confirmation email saying my documents were processed.

However, when I clicked the link, I was told documents were still needed. My account still shows a withdrawable balance of $1,700.55, no bonus balance, and no playthrough required.

I believe this is misleading and a delay tactic. I’ve uploaded screenshots of my account balance, Litecoin confirmation, and the contradictory messaging. I am requesting either my full payout or a refund of the $10 LTC sent.

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