Ag Awards

Silver Oak Casino - Delayed Payments (always)

Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Amount $ 186.07
Posted on September 27, 2019

Bitcoin withdraw requested on August 31st for $186.07. At this time I was VIP level 3....which states "fast track on withdraws" . Terms and conditions state "All withdrawal requests will be reviewed within 7 business days from the date of the request". At this time (17 business days later) it has not been reviewed.

Webster definition of the word "All" states "the whole amount, quantity" .

But lets be very clear with this group of casinos (Silver Oak, Raging Bull, Palace of Chance, Dreams, Cool Cat, Royal Ace, Slots Garden, Grand Fortune, Club Player, Ruby Slots) If you make a withdraw request the word "all" does not apply. In fact the word NONE should in my experience. I have had at least 10 withdraw requests (some of them cancelled after approval timeframe had passed)....keep in mind nearly all of these while I was VIP Player...more to come on that in a different complaint. They like to use the word "escalate" alot...or very vague terms such as "soon". If you get a check you very well may have to open a checking account somewhere else as they won't issue you a payment with many major banks. Information they won't tell you. They will say they have had an increase in payments and thats the reason for the delay. It just baffles me how they can use the word "all" when they give you the timeframe...and then literally 100% of my requests (as a VIP player at the time) do not meet those time frames.

Posted on October 1, 2019

Hi Juan--

I apologize for the difficulties you've been experiencing with this.

I'm just waiting for a note from our Payments Manager as to why this has not yet been sorted. I would expect to have an answer for you by tomorrow (possibly later today).

I'll be back as soon as I have information,


Posted on October 1, 2019

Thank you I appreciate it. Also have a $900 + withdraw submitted ( while I was VIP 3) at Royal Ace if you could be so kind on checking on that one as well.


Posted on October 5, 2019

Dear Silver Oak Casino,

Please let us know if there's some update regarding this case.

Posted on October 9, 2019

Hi Juan--

All is good, with one exception--I need to receive your Bitcoin crypto address.

I'll be sending you an email regarding this. As soon as I receive your crypto addy, I'll arrange for your withdrawal to be issued.


Posted on October 10, 2019

I received the Silver Oak payment yesterday. Still expecting the one that was $900+ one from Royal Ace and approved much earlier. Also still awaiting call from customer service that I was promised over 3 weeks ago regarding VIP status being stripped with no good explanation

Posted on October 10, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

We would also like to use the occasion and suggest to player to submit new complaint regarding their outstanding payments which were not part of the current complaint and not related to this casino brand.

Thank you all for your cooperation.

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