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Silver Oak Casino - Delayed payment processing since August 2021

RESOLVED
Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Amount $ 2000
Posted on October 13, 2021

I have a $2000 cashout from 8/30/21 at silver oak casino.

I Have emailed with no luck. It’s still in pending status.

All my paperwork is submitted and up to date.


Just looking for help to get the process rolling so I can receive my payment.

If you have any questions, or need any other info, please let me know.


Thank you for your help.

Posted on October 17, 2021

Hi James--

You're in good shape. ;-)

Your payment was sent to our processor, Thursday: 10/14 Paid $1617 + no Service Fee for transaction #118817969. I would expect the funds will reach your account towards the middle of this week.

Regarding the shortfall from your requested amount, this is because you received a bonus. All bonuses are non-withdrawable and as such, removed from your total withdrawal amount.

I wish you all the best,

Tawni

Posted on October 18, 2021

Thanks for your response, I’ll let you know as soon as it hits my account.

Posted on October 19, 2021

@askgamblers, you can mark this as resolved, the money was in my account this morning. Thanks as always to ask gamblers for this site. Also thanks Tawni for the quick turnaround and resolving this.

AskGamblers
Posted on October 19, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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